Privacy Policy

Collected Information
We only collect information that are needed to perform specific functions by customer’s requests. When registering on our website, as appropriate, you may be asked to enter your name, email address, phone number and/or company name. These information are voluntarily submitted by customers to us.

We usually do not collect credit card details. Your credit card details are collected, processed and stored directly by our third-party payment processors. Their terms of use and privacy policies can be found at their respective websites. No credit card details are stored with us. However, we may collect your bank account details to process refunds.

Personal Identification Details
Your personal data are used for purposes which are necessary to provide you with our products and services, including but not limited to:

  • Registering and maintaining your user account,
  • Processing orders and collecting payments for both products and services,
  • Assisting in delivery and shipping information, including courier phone calls or fulfilling your specified delivery instructions,
  • Processing returns or refunds in accordance with our terms of service,
  • Providing customer support services and functions related to your queries or user account information such as items saved in cart,

Your personal identification details are used to process your orders, customize your profile information, process internal usage with legal requirements, update your status of online shopping in our site and also to communicate latest news of updates/changes, promotions and events via the newsletter.

Your personal data may be disclosed to our:

  • Employees, including customer service and packaging team,
  • Logistics providers, who supply and deliver the products or services ordered, if applicable,
  • Third-party payment processors, from which the customer chooses to process payments made on the website,

We do our best to minimalize the disclosure of your personal data to the information necessary in fulfilling the required orders and services.

Your payment records are kept only for purposes of orders, returns and refunds, if applicable. Otherwise, it is handled by third-party payment processors. Your personal information is confidential with us, and will not be disclosed, sold or shared to external sources for any purpose.


Changes to our Privacy Policy

This policy and your activity on this website shall be governed in accordance with the laws of Malaysia.

In the efforts of properly protecting your personal data, RIGHTWELL INDUSTRY SDN BHD will review its policies from time to time and reserves the rights amend its Privacy Policy contents without giving prior notice to the customers.  Do keep track of the Privacy Policy page on our website.

Subject to your rights at law, you agree to be bound by the prevailing terms of our policy as it is updated from time to. Any amendments will be posted can be viewed at By continuing to use our website and/or services after the policy has been amended, you hereby agree to be bound by the terms of such amended policy.

You are encouraged to visit this page from time to time to ensure that you are well-informed of our latest policies.

Our website applies appropriate security measures in order to prevent information leaks, illegal disclosure and hackers. However, bear in mind that any information transmitted through the internet is NOT 100% guaranteed safe and secure.