Terms & Conditions

Welcome to RIGHTWELL INDUSTRY SDN BHD web site online store. Terms and conditions stated below applies to all visitors and users of RIGHTWELL. You are bound by these terms and conditions as long as you're on www.rightwell.com.my.

The terms and conditions shall apply to your use of the website and interactions with any extensions of activity therein, including orders and contracts made or to be made for the sale of products. The content of terms and conditions may be changed, moved or deleted at any time. Please note that RIGHTWELL has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, RIGHTWELL will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by RIGHTWELL INDUSTRY SDN BHD. Any use of our materials without prior permissions is not permitted. Infringements may be subject to legal action.

Comments and Feedbacks
All comments and feedbacks to www.rightwell.com.my will remain RIGHTWELL INDUSTRY SDN BHD property.

Users shall comply with the terms www.rightwell.com.my to ensure that submitted comments will not violate any rights of any third-party entities, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. Users will bear responsibility for the contents of any comments made.


You must not misuse our website. You shall not employ the use of any automated systems of software to extract or modify data from this website for any purpose. You shall not commit or encourage a criminal offence, transmit or distribute a virus, or post any content or material that are malicious or harmful to this website and its users. Any posted contents shall be free of offensive or obscene materials, and free of unsolicited advertising or promotional materials. Any comments found to be adversely affecting the performance and functionality of the website shall be removed at our discretion. Any breach of the aforementioned terms shall be reported to the authorities and appropriate legal action will be taken.

Product Information
Product images as seen on the website may differ slightly from the actual product received. Some images may be professional renders obtained from the manufacturers.

User shall agree that RIGHTWELL may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold RIGHTWELL harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.rightwell.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss has any connection with third-party site.

Terms of Sale


  1. Registration


You are required to register an account with us prior to placing an order. You must only submit information that are accurate and true and must also ensure that all information is kept up to date. We shall not be held responsible for any failed deliveries if the provided information is inaccurate.


  1. Orders


You are required to follow the online shopping process in order to place an order on the website, after which you will receive a confirmation by email which will act as an acknowledgement of your order. An order is only considered accepted by us upon being dispatched from our warehouse to the courier of choice, which will then be shipped to its destination.


  1. Price and Payment

While we try our best to ensure that all information on this website is accurate, there may be instances where errors relating to product description, pricing, availability and article contents may occur. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If there are errors in the price of any products ordered, we will inform you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it altogether. If we are unable to contact you, we will treat the order as cancelled. We are under no obligation to fulfill your order if the listed price was found to be incorrect.


  1. Changes to Orders


Whenever necessary, we reserve the right to withdraw or remove products at our sole discretion. This may result in cancellation of orders at any stage of processing. If your order was cancelled after payment was made, we will refund the full payment amount to you. If you have discovered a mistake with your order after it has been placed, or if you wish to cancel your order, please call or email us as soon as possible, and we will attempt to process your request. No cancellation fees shall be applicable. However, once an order is dispatched, it may not be cancelled.



Delivery & Returns


We will aim to dispatch orders within 1-2 business days, via the best available courier services selected on our end. Tracking number will be provided once available.


  1. Acceptance


Upon delivery, you may or may not be required to sign for the parcel. We can assist in the process of locating the parcel. However, we will not be held liable if the delivery is refused or delayed by any external circumstances. Once the parcel leaves our warehouse and is handed to the carrier, we are not in any way liable to the delivery process, which may include loss or destruction of the parcel. Buyers are responsible to arrange for re-delivery or changes in delivery with the carrier.  


  1. Returns


If you are not satisfied with your purchased product(s), please return it back to us with the invoice within 7 days. Please check our “Return and Refund Policy” to determine if your order is eligible for returns.


This agreement is effective unless and until either by the customer or www.rightwell.com.my. Customer may terminate this agreement at any time. However, www.rightwell.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above.